DeliveryPlease refer to Parcelforce for further information if you have already received a tracking email from us - they will have more reliable information on the progress of your order.
UK Mainland (including Scottish Highlands, Isle of Wight and Skye) Our EXPRESS DELIVERY charge for mainland U.K. is £4.95 per order (any number of items up to 30kg).
We use Parcelforce's express delivery. This service requires a signature so please ensure someone is available to receive the delivery - you will be notified of despatch by email.
We use the Parcelforce Courier Service (signed for and tracked). This ensures that your order is with you as soon as possible - usually within 2 days of despatch.
UK Non Mainland regions | Channel Islands via Courier | 2-5 Working Days | £9.25 | | Northern Ireland, Isle of Man, Scilly Isles, Scottish Isles, other UK Offshore | 2-5 Working Days | £13.95 |
European regions
| Belgium, Luxembourg, Netherlands | 2-5 Working Days | £11.95 | | Republic of Ireland | 2-5 Working Days | £13.95 | | Denmark, France, Germany and Monaco | 2-5 Working Days | £14.95 | | Austria, Greece, Italy, Portugal, and Mainland Spain | 2-5 Working Days | £27.95 | | Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Switzerland, Hungary, Slovenia and San Marino | 2-5 Working Days | £35.00 | | Bulgaria, Gibraltar and Malta | 2-5 Working Days | £37.95 | | Other European Areas (estimated - we will contact you with the correct price) | 2-5 Working Days | £45.00 | | Turkey | 2-5 Working Days | £65.00 |
Pricing and Delivery for Customers in the USA and Other Parts of the World Our displayed prices include Value Added Tax (VAT) at 17.5%. This sales tax is not applicable on sales outside the EU and will be deducted from orders to the USA, Canada and the rest of the world during checkout. Divide our displayed price by 1.175 to get the price you will pay.
Exchange rates vary and are determined by your credit card provider at the time of purchase. Here is an excellent quick link to convert from U.K. Pounds to Euros and other currencies: XE.com Personal Currency Assistant.
You should also check if your order will be subject to any import charges, as we cannot do this before dispatching your order.
Shipping
Shipping charges are based on size and weight. When you place your order an estimated shipping charge of £45 is added automatically to your order. We will then contact you with the actual cost of sending the goods to enable you to agree (or not) to the delivery charge before we send them and before your card is debited. We use Parcelforce for these deliveries, and due to the large quantity of goods we send abroad, we have been able to negotiate special prices. As a rough guide typical delivery costs to North America are:
2 kilos = £21
5 kilos = £30
10 kilos = £40
Delivery takes about 5 - 10 working days. Please mark deliveries as 'UNCHECKED' when you sign for them in case there has been damage in transit.
Items such as kitchen knives are relatively inexpensive to send and large savings can be made on the prices charged in North America. Denby is one of the most popular items we send but it is quite heavy and requires a considerable amount of packaging. However, it is a lot less expensive on our website to start with which usually makes it well worth while. As an example, a 20 piece set costing £150 would cost about £37.50 to deliver. Dunoon mugs are also very popular items and sample delivery prices are: 1 set of 3 mugs - about £25. Electrical goods in Europe are 220V - 240V and therefore are normally not suitable for North America.
Please don't hesitate to contact us if you have any questions.
Who are our carriers? | Parcelforce Worldwide provide a vital link for British Businesses needing to send express shipments internationally and in the UK. They recognise that their customers have a choice and aim to offer all their customers high quality and fairly priced services. |
The Parcelforce Courier Service requires a signature so please ensure someone is available to receive the delivery - you will be notified by email once your goods are dispatched. Upon receipt of goods please endorse the Parcelforce delivery note with both your signature and the time of delivery. Undelivered parcels must be reported to us within 7 working days. If you find that your goods have been damaged in transit, or part of your shipment is missing, please tell us immediately upon receipt of goods quoting your order number (telephone 01877 332703). We will either refund the original amount paid or send a replacement - whichever the customer prefers.
Problems? In the unlikely event you should have a problem with your order please contact us. Unfortunately we are unable to guarantee delivery services, as we rely on a third party (our carrier), however, over 98.5% of deliveries are achieved on time.
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01877 332703
info@coffee-tea-toast.co.uk